Frequently Asked Questions
Peruse this page for answers to your burning questions. If you cannot find the answer to your question, don’t fret. Just email us using the link below
What is the shelf life of Elique Organics’ products?
Elique recommends using our creams within three months. Make sure lids are sealed tight and your hands are clean and dry when dipping in.
What do you use to preserve your products?
Elique’s Crème Vert & Honey passed preservative challenge testing using antioxidants. We will soon test Taut. The ingredients in our products are also self-preserving and our Miron glass packaging helps to stabilize our products as well. It is created using a special technology that blocks the complete spectrum of visible light, with the exception of violet light and UVA light, which protects against oxidation. All of this lengthens the life of our beautiful ingredients and helps to increase their vibrational energy.
Do I need to refrigerate Elique Organics products?
If you are obsessed with our creams like many of our customers and buy three at a time, we suggest refrigerating what is not immediately being used. Otherwise no need unless your creams are in a very hot, humid space. Taut does not need to be refrigerated but feels amazing cold around the eyes, so try it and you decide. When purchasing 16 oz. Pampered pH hydrosol products, refrigerate those and fill your smaller jars from there.
I love using your creams on my face but can I also use them on my body?
Most of our creams – with the exception of our eye cream – are made for face and body.
I bought three creams but do not like the products. Can I return them?
If you have never used Elique’s products, we recommend initially only buying one. If you are a new customer, we will refund you for one, not three.
Do the pictures of the creams online truly represent the actual product?
We have made every effort to display as accurately as possible the colors and images of our products, but because our products are hand made to order, we cannot guarantee that every product will be an exact replica of what you see online. Also, we cannot guarantee that your computer monitor’s display of our products will be accurate to the physical product itself.
At times our formulas may change due to a change in access to precious ingredients so please make sure to review notes and ingredients on each product page prior to ordering, especially those using berry seed oils.
Honeybees are in peril. Do you source sustainable honeybee products?
So much so that Elisha even took up Treatment Free Beekeeping in Los Angeles to better understand how to source honey responsibly and with the plight of the honeybee in mind. Elisha sources her honey from only treatment-free beekeepers.
What makes hydrosols so special?
Elisha is results-oriented and has been impressed her entire career with the extraordinary subtle power these healing waters have on the skin and entire body as well (yes hydrosols aid in the healing of everything from digestive disorders, fevers, endometriosis and you can even safely use cornflower directly in the eyes for a eye drop substitute.) What makes the relationship between hydrosols and your skin so ideal is they both have an acidic pH. From that foundation, inflammation goes down and soft, firm, bright and hydrated skin follow. Elisha always says that hydrosols are the missing link to gorgeous and supple skin and soon, so will you. Just you wait…
Are hydrosols essential oils?
Hydrosols ARE NOT essential oils they are essential waters, steam distilled from fresh plant matter. Hydrosols do have trace elements of essential oils in them, but they are their own individual personality with their very own especially unique properties.
Do Elique Organics products contain essential oils?
Very few products have essential oils in them.
If I have acne or another inflammatory skin condition, can I use Elique products?
yes, especially our hydrosols, compress cloths and face oils. However if you are severely inflamed, we suggest booking a skin care consult with Elisha to assess where the inflammation is internally.
If I have acne or another inflammatory skin condition, what Elique products should I start with?
Hydrosols, Compress cloths and Creme Honey Berry
How long does it take for products to ship?
Orders ship within 7-10 business days.
Is shipping free?
Orders over $125 get free shipping
What shipping method do you use?
Elique ships via US Post Office Flat Rate Shipping to keep shipping costs down for our customer.
Do I have to pay sales tax?
Yes, if you live in California or New York state.
Can I return my products if I do not like them? We offer store credit in exchange for returned product.
Do You Ship Internationally?
Feel free to email email@example.com to place your international order and we will invoice you separately.
If you have any other questions feel free to send us a message using the form below.