FREQUENTLY ASKED QUESTIONS
Peruse this page for answers to all your burning questions about Elique Organics. If you still cannot find the answer to your question, don’t fret. Just submit your question via the form below.
What is the shelf life of Elique Organics’ products?
Elique recommends using our creams within four months and making sure lids are always sealed tight and your hands are clean and dry when dipping in. Some clients purchase many at a time and we recommend refrigerating the ones not in use. Taut does not need to be refrigerated, but it feels excellent cold on the skin.
Sweet Honey Cleansers can last up to six months (but who still has product in their jar after six months?), but raw honey eventually crystalizes, so your product may get hard and too gritty to use on the face. Smooth face oils are at their best within the first six months and hydrosols are best refrigerated when not in use. Your 16 oz. and 100 ml. hydrosols should be kept in the fridge and used to refill the smaller bottles that come with your order.
What do you use to stabilize/preserve your products?
Elique’s products are created with very high quality skin foods that not only nourish and beautify but also act as preservatives. Hydrosols, honey, beeswax, food-grade grapefruit seed extract and vitamin E all offer amazing stability. Also, our packaging in Miron glass also helps to stabilize our products. Miron glass is created using a special technology which was first developed for energetic medicine, and it’s secret is in its ability to block the complete spectrum of visible light, with the exception of violet light and UVA light. This protects against ageing and oxidation caused by visible light, which lengthens the life of our beautiful ingredients and helps to increase their vibrational energy. Finally, because water is never used in our products, only hydrosols and Elique is made to order, our products are very low-maintenance.
Do I need to refrigerate Elique Organics products?
If you are obsessed with our creams like many of our customers and buy three at a time, we suggest refrigerating what is not immediately being used. Otherwise no need unless your creams are in a very hot, humid space. Taut does not need to be refrigerated but feels amazing cold around the eyes, so try it and you decide. When purchasing 16 oz. Pampered pH hydrosol products, refrigerate those and fill your smaller jars from there.
I bought a cream but when I opened it, the cream was separated. Is it still good?
Yes, it is perfectly fine. Just take a clean, dry finger and give it whirl. That should do it. Without synthetic emulsifiers, our products sometimes separate but mixing it up quickly brings everything together again.
I love using your creams on my face but can I also use them on my body?
All of our creams – with the exception of our eye cream – are made for both face and body. So many of us take such delicate care of what we use on our face but when it comes to our body, we use either nothing or subpar products. Skin is skin, and we recommend using the same high quality of products from head-to-toe. Thankfully, applying creams to damp skin allows a little to go a long way. Please make sure to pay special attention to neglected areas like your chest, lower back, derriere and back of thighs. Ten years from now, your skin will thank you.
I bought three creams but do not like the products. Can I return them?
If you have never used Elique’s products, we recommend only buying one, as we will only refund you for one, not three.
Do the pictures of the creams online truly represent the actual product?
We have made every effort to display as accurately as possible the colors and images of our products, but because our products are hand made to order, we cannot guarantee that every product will be an exact replica of what you see online. Also, we cannot guarantee that your computer monitor’s display of our products will be accurate to the physical product itself.
At times our formulas may change due to a change in access to precious ingredients so please make sure to review notes and ingredients on each product page prior to ordering, especially those using berry seed oils.
Honeybees are in peril. Do you source sustainable honeybee products?
So much so that Elisha even took up Treatment Free Beekeeping in Los Angeles to better understand how to source honey responsibly and with the plight of the honeybee in mind. Elisha sources her honey from either her Farmer Friends in Ojai, Cuyama Valley or Santa Barbara California or she buys honey from a trusted local natural grocer who has a relationship with beekeepers in Montana. Her beeswax comes from her local beekeeper friend at the farmer’s market in Los Angeles or a trusted online source as a Plan B. The honeybee is Elisha’s best little buddy and she goes out of her way to make sure she is always getting the best product to then pass on to all of you. Read more about how we source our honey here.
What makes hydrosols so special?
Elisha is results-oriented and has been impressed her entire career with the extraordinary subtle power these healing waters have on the skin and entire body as well (yes hydrosols aid in the healing of everything from digestive disorders, fevers, endometriosis and you can even safely use cornflower directly in the eyes for a eye drop substitute.) What makes the relationship between hydrosols and your skin so ideal is they both have an acidic pH. From that foundation, inflammation goes down and soft, firm, bright and hydrated skin follow. Elisha always says that hydrosols are the missing link to gorgeous and supple skin and soon, so will you. Just you wait…
Are hydrosols essential oils?
Let’s get this straight. Hydrosols ARE NOT essential oils. Essential oils are essential oils. Hydrosols are essential waters that are steam distilled from fresh plant matter. Hydrosols do have trace elements of essential oils in them, but they are definitely their own individual personality with their very own especially unique properties.
Do Elique Organics products contain essential oils?
The only essential oils Elique uses are Bulgarian rose and Bulgarian blue yarrow absolutes from our Bulgarian farmer friends. We also add a dash of cacao absolute and chamomile essential oil for a touch of fragrance in two of our face oils. We prefer the therapeutic and subtle powers of hydrosols instead.
If I have acne or another inflammatory skin condition, can I use Elique products?
The answer is yes, but Elisha is a practicing esthetician and recommends that anyone who is severely inflamed rely as much on what’s going on internally as what is being used externally. Product is just part of the solution. Nutrition is key. A skin consult with Elisha virtually or in person (LA, NYC & Paris) is the best option.
If I have acne or another inflammatory skin condition, what Elique products should I start with?
Hydrosols definitely. Clean pH Moody and Pampered pH Geranium, Lavender or Rose are all safe bets as well as our infused honey masks would be a great start. Keep your regimen simple with more hydrosols and less of anything else for best results.
How long does it take for products to ship?
Because our creams are made in small batches, once orders are placed, those orders take ten days to ship. Orders without creams take 5-7 business days.
Do I have to pay for shipping?
All orders over $125 get free shipping
What shipping method do you use?
Elique ships via US Post Office Priority Mail.
Why do you use styrofoam in your packing?
Elique only uses styrofoam when we are reusing what other companies send our way when shipping their products to us. Instead of throwing it in a landfill, we choose to reuse it and hope that you will reuse it too.
Do I have to pay sales tax?
If you live in California or New York state, you do have to pay applicable sales tax.
Can I return my products if I do not like them?
Elique is a small boutique brand, and we want you to be 100% satisfied with your products. Returns and exchanges may be made within ten days from date of shipment, so it is the responsibility of the customer to contact Elique via email or tele immediately upon decision to return the product. Upon receipt of item(s) within ten (10) days, Elique will issue a refund for the product only. Customer shall bear all additional shipping costs. Items to be returned must be received within 10 days of your request in order to qualify for full refund.
I live outside of the U.S, and want to buy your products but your website won’t process my payment. Is there another way I can order Elique Organics?
Feel free to email email@example.com with your order and we will send you a PayPal invoice. Once payment is received, we will process your order. All orders over $125 will receive free shipping up to what we would pay for our U.S. clients. We will bill you the remaining shipping balance.